Counseling Services - Frequently Asked Questions

What can I expect in my first session?

All sessions are 50 minutes long. Prior to the appointment, you’ll be asked to fill out some basic paperwork with your information. Your therapist will also spend some time reviewing Counseling Services policies, rules, and procedures.

In your first session, you will be asked basic, informational questions so that your therapist can get to know you and better understand your current situation. You will also work to establish some goals to work towards for your time in counseling.


Are counseling services confidential?

Everything that you share is confidential unless you give your therapist written permission to share with someone (a family member, faculty or staff, etc.). There are a few limits to confidentiality that we will review with you during your first session, however.

When students are under 18 we do require permission from parents for them to seek services.


How long does it typically take to get an appointment?

Wait time varies throughout the school year, but students typically wait no longer than a week for an appointment. If we are very busy, a student may have to wait up to 2 weeks to be seen.


How often will I meet with my therapist?

The frequency of your sessions can be discussed with your therapist but often depends on your goals and presenting concerns. Many people start with meeting once a week.


What if I’m in crisis and I don’t have an appointment?

If you are in crisis (feeling unstable, unsafe or unable to function) and need to talk with someone right away, please stop by the Walter Young Center. We have appointment times reserved each day for crisis situations. We are open 8-4:30pm Monday through Friday.


What do I do if I’m in crisis and the Walter Young Center is closed?

If you’re experiencing a crisis after business hours (after 4:30pm on a weekday, or on weekends), please call Public Safety at 262-524-7300 and they will be able to assist you.


Will you prescribe medications?

Unfortunately, there are no psychiatrists or nurse practitioners on staff at the Walter Young Center and we are unable to prescribe medications. We are happy to help connect students to resources in the community if this is something they could benefit from.


Are there any other services that you don’t provide?

We do not provide any court-mandated counseling, such as court-mandated alcohol or drug counseling, or write any letters to attorneys/courts. Additionally, we’re not able to complete any diagnostic psychological testing (for instance, to diagnose a learning disability).

We not able to provide ongoing, long-term counseling, but we are happy to help connect students to resources in the community if this is needed.


How much does it cost to come to counseling here?

Counseling services are free of cost to current Carroll University students.


Is there a limit to how many sessions I can have?

We are only able to provide short-term counseling – up to 10 sessions per academic year. However, if you need ongoing counseling, we will work with you to find a counselor in the community and provide therapy until you’re able to see them.


I’m concerned about a friend. What should I do? Can you help?

If you’re worried for the safety of another student (believe they might harm themselves or someone else), please call Public Safety at 262-524-7300 or call 911.




Still have questions? We're happy to answer any that you might have- please call 262-524-7335 or email