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Due to Covid-19, all of our regularly scheduled sessions will be held via telehealth this semester.

We will be utilizing Microsoft Teams, which is a secure and HIPAA-compliant platform to complete sessions. You will receive a calendar invitation to join your session via Microsoft Teams. Please make sure that you are logged onto Outlook/Teams using your student email account and not your personal account, as this will not work for your session.

If you do not have a confidential place to complete your session please call the WYC front desk at 262-524-7335 or email wyc@carrollu.edu and we will work to accommodate this.

 

Additionally, if you have any trouble accessing your intake forms or joining the Teams meeting, please call us and we would be happy to help.

Preparing for your Telehealth Session at the Walter Young Center

Having a session over telehealth is a little different than having a session with a therapist in person, but can be just as beneficial. In order to get the most out of your experience, here are a few guidelines to keep in mind:

 

  • Privacy is very important. Make sure you have a space available to you that is private, safe, comfortable, and away from any interruptions.
    • Using earbuds or headphones instead of speakers can help with this.
  • Try to limit background noise as much as possible – turn off fans, TVs, and close windows.
  • Dress the same way that you would if you were coming to an in-session appointment.
  • Make sure that you have a strong internet connection.
  • Because you’re in your home environment, it can be tempting to multitask. Try to limit multitasking as much as possible. It can be helpful to put away distractions before your session.
  • Troubleshoot your technology beforehand, if possible. Is your laptop charged? Do your speakers work?
    • A stationary screen is always preferred, such as a laptop or a monitor. If you use a portable device, such as a phone or tablet, secure it in a place so your therapist has a full view of your face (rather than holding it for the duration of your session or walking around with it).
  • Make sure that you have adequate lighting. Sitting with bright lights or a window behind your head can make it difficult for your therapist to see your face; try to make sure that there is a good light source in front of you instead.
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