Skip To Content


Your Computing Accounts

Your Account

General Account Info

User Names:

  • Your user name works for ALL of your Carroll computing accounts.
  • It is usually your first initial and up to the first seven letters of your last name.
  • User names must be unique.
  • Your user name cannot be changed unless your name has changed, such as after getting married.
  • Please contact the ITS Help Desk if you need to change your user name; before contacting the Help Desk, you will first need to change your name through the Registrar's Office (students) or through HR (faculty & staff).


  • Access to all Carroll computing accounts requires a password.
  • Your Pioneer Password is provided to you by ITS, usually during registration(students) or by HR (faculty and staff).
  • If you do not receive a password, please come to the ITS office and we can provide you with the information. You will need a picture ID before we can give you your password.

Shelf Life of Your Carroll Network Account

Your Carroll computing accounts will remain active as long as you are enrolled in classes, or have a faculty or staff appointment. If you leave the University for a semester, your accounts will be removed and then re-created if you return. Student accounts remain active for one year following graduation.

Rules for Constructing Strong Passwords

Carroll password must adhere to the guidelines:

  • It must be at least 8 characters long
  • It cannot have any spaces
  • It cannot contain any part of your name
  • It must contain at least three of the following:
    • A number (0-9)
    • A lower-case letter
    • An upper-case letter
    • A special character (such as $, ?, or #)

Some Guidelines for Good Passwords

In general, the longer the password, the more difficult it is for someone to figure out.

A password should not consist of dictionary words that have been changed in a systematic way, such as adding a single digit on the beginning or end or replacing all the O’s with zeroes. The "hackers" already know these tricks.

One way to choose a good password is to take parts of two words and join them together with a special character or symbol, such as "foot$paSs99". Some examples of good passwords include:

  • ioy4This
  • 2foreT&95
  • mo!muNy$
Changing Your Password

Changing Your Password

You can change your Pioneer Password by following these steps:

  • Log onto
  • Select the Personal Info link next to your name
  • Select the Password Tab
  • Click Change Your Password
Password Manager

Pioneer Password Manager

Reset your forgotten password by answering a series of security questions that you designate when you enroll in the system.

You can enroll in Pioneer Password Manager by following these steps:

  • Log onto
  • Select the Personal Info link next to your name
  • Select the Password Tab
  • Click Enroll or Re-enroll in Pioneer Password Manager
  • Answering 3 security questions
  • Confirm your current password
Account and Password Policies Download

Protecting your Computer

Computer Security

Can you afford to lose your computer or the data you keep? Would such a loss be a severe handicap to your educational pursuits? Computers, like people, are vulnerable to infections and, like people, the more strangers you are exposed to, the more likely you are to catch a bug or virus. Operating on the Carroll network exposes your computer to approximately 5,000+ digital devices each day and that is just on campus. Your computer is one of your most important tools in your quest for education.

So, how do you protect your computer? Keep it vaccinated. There are several good antivirus programs available. Carroll provides one of the best antivirus applications for free. Install it. If you have another antivirus solution, keep it current. Demo packages that have not been paid for do not provide adequate protection. Consider additional protection from products like" Malwarebytes" or "Spybot Search & Destroy;" both are free and each offer excellent ancillary protection, like a booster shot.

Windows Updates:

  • Protecting Windows can prevent your computer from being as easily affected by viruses and worms.

The following link includes Microsoft's security recommendations for your Windows computer:

Adware/Spyware Detection & Removal:

  • Prevent software that generates pop-up advertisements and tracks your web browsing habits.
  • These are known to be annoying and can severely slow down computers.

These two recommended products are free to download for personal use:

Click here for general information about viruses.
Virus/Worm/Spyware Information.PDF
Spam Procedure.PDF

Network Storage

Q: Drive

All users on campus have access to network storage for saving files for easy access across campus and from off campus. When you logon to Windows computers in labs or offices, your network storage is automatically mapped to what is called the "Q-drive." The Q-drive can be found in My Computer like the hard drive or DVD/CD drive. You may also access your Q-drive from an Apple computer attached to the network. The quota for network storage space is set at 1GB, which is enough to store most schoolwork. ITS recommends that users avoid storing large multimedia files in their accounts because these files are VERY large and users will quickly exceed their quotas. In the event that the quota is reached you will no longer be able to store any more data to the server.

In general, all important data should be stored in at least two separate locations, such as on your personal computer AND your Q-drive. The 1GB quota is generally more than enough for most people, but contact the ITS Help Desk if you need more for academic purposes (multimedia classes, etc.). Q Drives remain accessible for six months after graduation. 

Pioneer Core - X: Drive

The X: drive is a drive dedicated to storing Signature Assignments for the following Pioneer Core courses:

  1. CCS100
  2. ENG170
  3. CCD
  4. CCE
  5. GPC
  6. Distribution Courses

Students will receive instructions from faculty in these courses for the use of these folders.

Students are welcome to download instructions from Q-Drive Instructions for use for their courses.