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Carroll offers both digital and analog phone service. Procedures to perform a specific function may vary depending on whether you have an IP (VoIP), digital or analog phone. Digital phones will not work on an analog line and analog phones will not work on a digital line, neither will work on an IP (VoIP) line.
Student, faculty and staff phone numbers are available by using People Finder, which can be found on the Student and Employee tabs at https://my.carrollu.edu/ICS/Student/Resources/Default_Page.jnz?portlet=People_Finder
If your phone does not have a dial tone, please test as follows:
You may call any campus phone number from on campus, dialing the 4-digit extension, such as "7229" for the ITS Help Desk. To call a local area number dial "9" first then the number. If the phone number is in the 414 area code, you will need to dial "9 1 414" and then the number
Students: To call long distance you will need to use a personal calling card, a cell phone, or make an operator-assisted collect call.
Faculty and Staff: May place both long distance & International phone calls from their office telephones.
Recognizing the common use of cellular phones, Carroll University no longer provides automatic phone service (dial tone) to every residence hall room.
Voice mail is available to all full-time faculty, staff and students who request Carroll University phone service. Each individual is provided one private voice mailbox for messages. If your phone is not answered in 4 or 5 rings, or your phone is busy, calls will automatically be directed to your voice mailbox. Greetings can be customized and changed at will. If you have not received a voice mailbox number, it is usually the same as your extension, if you have difficulty contact the ITS Help Desk.
First-Time Use. When you log in to your voice mail for the first time, your initial password will always be 369369. ITS recommends that you initially access your voice mail box from on campus. After entering 369369, the system will prompt you to select your own password. The password must be 6 digits long. Ascending or descending digits (123456 or 654321) or duplication of digits (777777) is not accepted. Also, your password cannot begin with "0." You can access your voice mail from any phone using the following procedure(s):
From your assigned phone:
From off campus or cell phone:
Some General Voice Mail Message Notes
What do I do if I forget my voice mail password?
Call ITS at 7229 and the default “369369” password will be reset for you. When you enter 369369, you will be able to establish a new password as you did when you first logged in.
How do I change my voice mail password?
How do I change my name on my mailbox?
How do I change my greeting?
How can I record multiple greetings?
How do I send myself a reminder (up to a year in advance)?
How do I transfer a voice mail message?
How do I jump ahead in the voice mail system?
You do not have to wait for voice mail to finish the prompts before you press the response keys. As soon as you hear voice mail begin, enter your extension number or mailbox number, press #, enter your password, press #. As soon as you year the start of the next prompt, you can press 2 then 0 without waiting to hear all of the prompts.
What are the playback controls?
How do I use call waiting?
Call waiting gives a tone when another call is coming in while you are on the line. You will hear one tone if the call is from on campus and two tones if the call is from off campus. Analog Phone:
If you do not answer a call because you are on another call, it will be answered by voice mail.
How do I transfer a call to another number?
How do I forward calls (Send all calls)?
To forward all calls to voice mail:
To forward all calls to another number:
To remove calls forwarded to voice mail
To remove calls forwarded to another number
How do I place a conference call?
Can I have an answering machine?
Carroll University discourages the use of answering machines for the following reasons:
Telephone Instructions Download