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ITS Help Desk

Call Us 262-524-7229 or x7229

Contact ITS

The ITS Help Desk is located on the main level of Shirley Hilger Hall.
The Help Desk is the central point of contact for IT-related issues, problems, questions & requests.

Fax: 262-951-3053
helpdesk@carrollu.edu

Our Summer Hours: 

Mondays-Fridays 7:30am-4:30pm

Our Semester Hours: 

Mondays-Thursdays 7:30am-6:30pm, Fridays 7:30am-4:30pm

 

Your Password

Changing Your Password

Changing Your Password

You can change your Pioneer Password by following these steps:

  • Log onto my.carrollu.edu
  • Select the Personal Info link next to your name
  • Select the Password Tab
  • Click Change Your Password
Password Manager

Pioneer Password Manager

Reset your forgotten password by answering a series of security questions that you designate when you enroll in the system.

You can enroll in Pioneer Password Manager by following these steps:

  • Log onto my.carrollu.edu
  • Select the Personal Info link next to your name
  • Select the Password Tab
  • Click Enroll or Re-enroll in Pioneer Password Manager
  • Answering 3 security questions
  • Confirm your current password

Report a Problem

Report a Problem

Submit a Work Order

Report Errors or problems via Trackit

Complete the Work Order form and submit it to ITS so we can fix the problem.

My TrackIT

Special Offers

Office 365

Office 365

Office 365 is a FREE download to Carroll students, faculty, and staff. Follow the instructions on our Office 365 page to download and install Office 365 on your own personal device - Link

AT&T

AT&T Cell Phone Plan

For student AT&T discounts, the AT&T Account must be in the student's name. - Student Link

AT&T Cell Phone Plan - Staff/Faculty Link

DELL

Dell Computer Purchase Plan

(You will need to enter Member ID KS55078576)

Apple

Apple Computer Purchase Page

 

Adobe

Microsoft, Adobe & Other Software Discounts

 

lenovo

Lenovo Computer Purchase Plan

 

 

Server Sunday

Scheduled Maintenance

Upcoming Scheduled Maintenance

Network resources may become unavailable between 2:00AM and 10:00AM.

Major Planned System Outages will be posted here.

Regularly Scheduled Sunday Maintenance dates are listen below.

  • Sunday June 17, 2018
  • Sunday July 1, 2018
  • Sunday July 15, 2018
  • Sunday July 29, 2018
  • Sunday August 12, 2018
  • Sunday August 26, 2018
  • Sunday September 9, 2018
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