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ITS Help Desk

Call Us 262-524-7229 or x7229

Contact ITS

The ITS Help Desk is located on the main level of Shirley Hilger Hall.
The Help Desk is the central point of contact for IT-related issues, problems, questions & requests.

Fax: 262-951-3053

Our Hours: 

Mondays-Thursdays 7:30am-6:30pm, Fridays 7:30am-4:30pm


Your Password

Changing Your Password

Changing Your Password

You can change your Pioneer Password by following these steps:

  • Log onto
  • Select the Personal Info link next to your name
  • Select the Password Tab
  • Click Change Your Password
Password Manager

Pioneer Password Manager

Reset your forgotten password by answering a series of security questions that you designate when you enroll in the system.

You can enroll in Pioneer Password Manager by following these steps:

  • Log onto
  • Select the Personal Info link next to your name
  • Select the Password Tab
  • Click Enroll or Re-enroll in Pioneer Password Manager
  • Answering 3 security questions
  • Confirm your current password

Report a Problem

Report a Problem

Submit a Work Order

Report Errors or problems via Trackit

Complete the Work Order form and submit it to ITS so we can fix the problem.

My TrackIT

Special Offers

Office 365

Office 365

Office 365 is a FREE download to Carroll students, faculty, and staff. Follow the instructions on our Office 365 page to download and install Office 365 on your own personal device - Link


AT&T Cell Phone Plan

For student AT&T discounts, the AT&T Account must be in the student's name. - Student Link

AT&T Cell Phone Plan - Staff/Faculty Link


Dell Computer Purchase Plan

(You will need to enter Member ID US8219790)


Apple Computer Purchase Page



Microsoft, Adobe & Other Software Discounts



Lenovo Computer Purchase Plan



Server Sunday

Scheduled Maintenance

Upcoming Scheduled Maintenance

Network resources may become unavailable between 2:00AM and 10:00AM.

Major Planned System Outages will be posted here.

Regularly Scheduled Sunday Maintenance dates are listed below:

  • Sunday July 14, 2019
  • Sunday July 28, 2019
  • Sunday August 11, 2019
  • Sunday August 25, 2019
  • Sunday September 8, 2019
  • Sunday September 22, 2019
  • Sunday October 6, 2019
  • Sunday October 20, 2019
  • Sunday November 3, 2019
  • Sunday November 17, 2019
  • Sunday December 1, 2019
  • Sunday December 8, 2019
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