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ITS Help Desk


Carroll IT Support: Hours for week of 3/23 8AM-8PM M-F, 10AM-4PM Sat, 12PM-4PM Sun 

Contact Us:

The ITS Help Desk is located on the main level of Shirley Hilger Hall.
The Help Desk is the central point of contact for IT-related issues, problems, questions & requests.

Fax: 262-951-3053

Our Hours: 

Mondays-Thursdays 7:30am-6:30pm, Fridays 7:30am-4:30pm


Your Password

Changing Your Password

Changing Your Password

You can change your Pioneer Password by following these steps:

  • Log onto
  • Select the Personal Info link next to your name
  • Select the Password Tab
  • Click Change Your Password
Password Manager

Pioneer Password Manager

Reset your forgotten password by answering a series of security questions that you designate when you enroll in the system.

You can enroll in Pioneer Password Manager by following these steps:

  • Log onto
  • Select the Personal Info link next to your name
  • Select the Password Tab
  • Click Enroll or Re-enroll in Pioneer Password Manager
  • Answering 3 security questions
  • Confirm your current password

Special Offers

Office 365

Office 365

Office 365 is a FREE download to Carroll students, faculty, and staff. Follow the instructions on our Office 365 page to download and install Office 365 on your own personal device - Link


AT&T Cell Phone Plan

For student AT&T discounts, the AT&T Account must be in the student's name. - Student Link

AT&T Cell Phone Plan - Staff/Faculty Link


Dell Computer Purchase Plan

(You will need to enter Member ID US8219790)


Apple Computer Purchase Page



Microsoft, Adobe & Other Software Discounts



Lenovo Computer Purchase Plan



Server Sunday

Scheduled Maintenance

Upcoming Scheduled Maintenance

Network resources may become unavailable between 2:00AM and 10:00AM.

Major Planned System Outages will be posted here.

Regularly Scheduled Sunday Maintenance dates are listed below:

  • Sunday January 5, 2020
  • Sunday January 19, 2020
  • Sunday February 2, 2020
  • Sunday February 16, 2020
  • Sunday March 1, 2020
  • Sunday March 15, 2020
  • Sunday March 29, 2020
  • Sunday April 12, 2020
  • Sunday April 26, 2020
  • Sunday May 10, 2020
  • Sunday May 24, 2020
  • Sunday June 7, 2020
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