You can request a refund if your PioPrint output is significantly smudged, faded, streaked, spotty or creased. To request a refund, submit an online refund request
and bring the bad prints with your name and Carroll ID on the front page to ITS Help Desk. Refunds will not be processed if the bad printouts are not submitted. Refunds will be reviewed and processed within 7-10 business days. If your refund is approved, a credit will be made to your PioPrint or CarrollCA$H account. If your refund is denied, a representative from IT Services will contact you and explain why.
User errors, such as typos or printing the wrong document, will not be refunded. To prevent printing a blank sheet as the final page, be sure to preview your document before printing and delete the blank page or ask for a page range that excludes the blank final page.