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ITS Help Desk

Call Us 262-524-7229 or x7229

Contact ITS

The ITS Help Desk is located on the main level of Shirley Hilger Hall.
The Help Desk is the central point of contact for IT-related issues, problems, questions & requests.

Fax: 262-951-3053

Our Semester Hours: 

Mondays-Thursdays 7:30am-6:30pm, Fridays 7:30am-4:30pm

Your Password

Changing Your Password

Changing Your Password

You can change your Pioneer Password by following these steps:

  • Log onto
  • Select the Personal Info link next to your name
  • Select the Password Tab
  • Click Change Your Password
Password Manager

Pioneer Password Manager

Reset your forgotten password by answering a series of security questions that you designate when you enroll in the system.

You can enroll in Pioneer Password Manager by following these steps:

  • Log onto
  • Select the Personal Info link next to your name
  • Select the Password Tab
  • Click Enroll or Re-enroll in Pioneer Password Manager
  • Answering 3 security questions
  • Confirm your current password

Report a Problem

Report a Problem

Submit a Work Order

Report Errors or problems via Trackit

Complete the Work Order form and submit it to ITS so we can fix the problem.

My TrackIT

Special Offers

Office 365

Office 365

Office 365 is a FREE download to Carroll students.

You can download this software by going to and logging in using as the username and your regular Carroll password.

Please note that this address is different than your Carroll email address, which is

Once logged in, you can install Microsoft Office on up to five PCs or Macs that you are using for your coursework.
There are also versions of Office available for various smartphones and tablet devices.
This software will stay active on your computer for as long as you are a student at Carroll University.

Note: Once you have installed Office 365 it may prompt you to authenticate your license. Choose the option to authenticate with a username and password and use the same login you used to access the Office website.


AT&T Cell Phone Plan

For student AT&T discounts, the AT&T Account must be in the student's name. - Student Link

AT&T Cell Phone Plan - Staff/Faculty Link


Dell Computer Purchase Plan

(You will need to enter Member ID KS55078576)


Apple Computer Purchase Page



Microsoft, Adobe & Other Software Discounts



Lenovo Computer Purchase Plan



Server Sunday

Scheduled Maintenance

Upcoming Scheduled Maintenance

Network resources may become unavailable between 2:00AM and 10:00AM.

Major Planned System Outages will be posted here.

Regularly Scheduled Sunday Maintenance dates are listen below.

  • Sunday December 3, 2017
  • Sunday December 17, 2017
  • Sunday January 7, 2018
  • Sunday January 21, 2018
  • Sunday February 4, 2018
  • Sunday February 18, 2018
  • Sunday March 4, 2018
  • Sunday March 18, 2018
  • Sunday April 8, 2018
  • Sunday April 22, 2018
  • Sunday May 6, 2018
  • Sunday May 20, 2018
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