Contact Information

Email: cardoffice@carrollu.edu

Phone: 262-524-7367 (off campus)

 

About

The Pioneer Card Office is conveniently located at the Information Desk in the Campus Center.
 
Easter Weekend Hours
Thursday, April 14 - 7am-8pm
Friday, April 15 - closed
Saturday, April 16 - closed
Sunday, April 17 - 12pm-11:30pm
 
Regular Hours
Monday - Thursday - 7am to 11:30pm
Friday - Saturday - 7am to 12:30am
Sunday - 10:30am to 11:30pm
Hours vary during breaks and holidays. Please see the Campus Center page for break and holiday hours of operation.
 
Pioneer Card Mission Statement
The Pioneer Card Office provides an all-in-one identification, access, and transaction system for use across campus. The Pioneer Card Office strives to investigate and implement advanced technologies which support student success and the university’s mission. The dedicated and trained card office staff offers courteous, timely, and effective services to the entire Carroll community of Pioneer Card users.
 

Pioneer Card Benefits

Your Pioneer Card is your official campus identification card! Use it for:
  • Campus access
  • Meal Plans
  • Dining Dollars - use at all dining locations on campus (removed after end of Summer Session 1)
  • Carroll Cash - (Carroll Cash stays active for students throughout their time at Carroll and for one year after graduation):   
    • Dining services
    • Vending machines
    • Bookstore 
    • Public copy machine (located in the Library)
    • PioPrint - use Carroll Cash once your PioPrint funds are used up
    • Parking fines (paid in the Business Office)
    • Health Center fees (paid in the Health Center or Business Office)
    • Local participating merchants
  • Discount Program - receive discounts at local participating merchants
  • U.S. Bank  turn your Pioneer Card into your ATM/Debit Card 

 

Lost Pioneer Cards

Did you lose or misplace your Pioneer Card? Click here to freeze your account so no one can access your information until your Pioneer Card is found or replaced. Emails will be sent to Pioneer Cardholders whose cards have been brought to the Information Desk.
 

Alumni Pioneer Cards

Click here for more information regarding Alumni Pioneer Cards.

 

Replacement Pioneer Cards

Your first Pioneer Card is free. Sometimes, however, Pioneer Cards are lost, stolen, damaged, or worn out. Please visit the Pioneer Card Office and we will take your photo and print a new ID for you. All replacement cards cost $20, except for legal name changes, preferred name changes, or a change of role on campus. Please bring a government-issued photo ID, such as a driver's license or passport, when you come for your new card. 

The Pioneer Card Office offers Name-in-Use on cards for trans* and non-binary cardholders at no charge. Please make an in-person appointment to make this change by emailing cardoffice@carrollu.edu

 

 
Transact's eAccounts mobile application allows for easy, on-the-go access to the most popular features of eAccounts. This application is available in two versions, supporting both iOS and Android devices. 
 
Key Features and Benefits:
  • View current account balances
  • View recent transactions by account
  • Make real time deposits to your account using a previously saved payment method
  • Deactivate a lost or stolen Pioneer Card
  • Submit a new photo for a replacement Pioneer Card

Pioneer Card

Name:
Email:
Subject:
Comments:

Add Funds or View Account Information

 
Acceptable forms of payments include: MasterCard, Visa, and American Express
 
To ensure that your transaction is posted, please be sure to click the button labeled "MAKE DEPOSIT." After this screen, you will be prompted to enter in an e-mail address to receive a receipt for the transaction. Failure to click the "MAKE DEPOSIT" button will result in a failed transaction.

Your First Pioneer Card

Welcome to Carroll University! We're excited to make you your first Pioneer Card!

The first step is submitting a photo of your choice. Registered students will receive an email during the summer months (or Winter Break for new spring semester students) with instructions on how to take your picture and upload it to the Pioneer Card Office. The email will contain a personalized photo submission link just for you. Once your photo has been accepted/denied, we will notify you via your Carroll University email. Fall semester students living on campus will receive their Pioneer Cards on move-in day. First-year commuter, transfer, graduate, and spring semester students may pick up their cards at the Pioneer Card Office located in the Campus Center.

What you need to know when uploading a photo:

Photo Requirements:

  • We're looking for passport-style photos!
  • Stand in front of a white or off-white background (no patterns or textures)
  • Face and shoulders facing forward. Leave space around your head. 
  • Eyes open, look at the camera
  • No hands, objects, or other people within image (religious and cultural head coverings are acceptable)
  • Color image, in focus, without any effects or Photoshopping
  • Good lighting
  • Recent or new photo
  • JPEG, PNG, or GIF

Note: Taking a photo with most smart phones/devices works well.

Example of an acceptable photo:

Identity Verification:

After you upload your photo, you’ll be asked to upload a copy of a government-issued photo ID to verify your identity. See acceptable forms below. You will also need to present this secondary ID when you receive your Pioneer Card. (If you don't have any of these forms of ID, please read the section below for alternatives.)

Proof of Identification

Acceptable forms of identification when uploading your Pioneer Card photo and/or receiving your new card (original documents only): 

  • U.S. Passport
  • U.S. Passport Card
  • Foreign Passport
  • U.S. State or Territory Driver's License
  • US Federal or State Agency ID Card
  • U.S. Military ID Card
  • U.S. Military Dependent’s ID Card
  • U.S. Coast Guard Merchant Marine Card

If you do not have one of the forms of valid government ID mentioned above, you may alternatively present two forms of ID from the following list:

  • High School Yearbook, with picture
  • High School Photo ID
  • Credit Card With Photo
  • Lease Agreement
  • Social Security Card
  • Certified Carroll University Transcript
  • Military Discharge DD214
  • Certified Birth Certificate
  • Certified Marriage License
  • Municipal ID card

Questions? Please contact the Pioneer Card Office or call 262.524.7367. See you on campus!